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CAITLIN KELLY
Two
precious pieces of plastic enable me to enjoy life in the United States,
and neither one carries an interest rate. One is my green card, actually a
pale pink, issued in 1988 when I arrived from my native Canada. The second
is my health-insurance card, the lifeline suspending me above this country's
twin pits of hell - medical-bill bankruptcy of treatment at a county
hospital.
The card is issued by Oxford Health Plans, a
public company based in Connecticut that has lurched for the past few
years in and out of upper-management disasters. For a while, doctors
pulled out in droves, fed up with waiting months for payment.
For those who don't know, it's
fee-for-service health care in the United States. Emergency rooms take
Visa and no provider wants to see you without a clear idea of exactly who
will pay them and when. The flip side of every medical sign-in chart
includes several spots where your signature commits you to full, prompt
payment. Only the elderly and poor, thanks to Medicaid and Medicare,
receive government-funded health care. The rest of us, whether unemployed,
self-employed or working for a major multinational, must choose from among
dozens of privately run, for-profit companies know (forgive the bitter
laugh) as "health maintenance organizations," or HMOs.
As a mere patient, I watched Oxford's fiascos
with weary bemusement. Could I have changed plans? It isn't simple. None
are cheap. And you get what you pay for - who wants discounted health
care? Some plans are terribly restrictive.
I found my family doctor somewhat randomly,
through a recommendation from my radiologist. But the links were to matter
greatly. HOMs control their costs by strictly limiting the physicians they
use and the treatments they can offer; you can only access one HMO
specialist through referral from your primary physician - who may well
receive your-end bonuses for saving the HMO money. Talk about conflict of
interest.
From our first meeting, in March of 1996, I liked
this GP enormously. He was warm, listened carefully, made smart and
empathetic suggestions. He practically cheered when I lost weight, had low
cholesterol, enjoyed low blood pressure. His nurse chatted easily with me.
Somehow, he and his equally affable partner could always see me the same
day, with no waiting. I felt safe and cared for, and hoped they would, if
necessary, help fight my way through Oxford's legendary thickets of
referrals and refusals would I ever need costly and complicated treatment
or tests. Even if I didn't like my HMO or its cost, I trusted this
doctor - and he only accepts one plan, Oxford.
This first shock came in December. I'd been
paying $354 (U.S.) a month, a small fortune for a self-employed freelance
journalist. Overnight, it jumped 15 per cent, to almost $400 a month. When
I called Oxford to complain, the bored clerk chastised me. "You're
lucky we didn't raise it 25 per cent," she said.
Many self-employed or poorly paid Americans
simply skip this expense. Even with a record 4 per cent unemployment rate
here, the number of uninsured people has risen from 37 million to 43
million. A recent report in the public policy journal Health Affairs noted
that insurance premiums rose 8.2 per cent in 1998 - more than double the
increases in the three previous years. I sure can't just increase my
writing and editing rates by 15 per cent overnight. (The cost, for the
self-employed, is 60 per cent tax deductible. For corporations, which
typically subsidize the true cost to attract and retain employees, it is
100 per cent deductible.)
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My health
insurance remains my second-largest monthly expense after housing. But
with a somewhat dodgy family health history and an active lifestyle that
includes risky sports and adventurous travel, having no insurance was
never an option.
The second shock was even worse. Despite the
words "Liberty Network" on my card, Oxford informed me by letter
that I cold no longer see my GP. Not even if I paid him cash or switched
to Oxford's lower-priced "Freedom
Plan." Only members of group plans, not
individuals, retained this right.
My second call to Oxford got so ugly as I
harangued them for a reasonable explanation, they hung up. Who would talk
to me?
My GP, of course. During a final appointment, he
patiently explained. "Individual patients like you are the most
expensive. The want to get rid of you as fast as they can."
I was prepared on principle to hate my new,
arbitrarily assigned physician, Dr. Weinstein. "He's a good
guy," my soon-to-be former GP said reassuringly. I felt like a child
bride being handed off to my 40-year-old husband sight unseen. As though
we were illicit lovers, my GP agreed he would still see me, nonetheless,
if I paid cash. Yes, he would "make an adjustment" financially
to help me do so.
The third shock hit in early January. Before I
even met Dr. Weinstein, I injured my right knee badly and needed to see an
orthopedic surgeon, impossible without Dr. Weinstein's referral.
Luckily, he agreed, allowing me access to a local surgeon, one of the team
physicians of the New York Rangers. ("They're playing badly these
days," joshed my brother in Toronto when I told him.)
He ordered an MRI, arranged for the same day
within five minutes, and a 10-minute drive from my suburban New York home.
I didn't want the surgery, a simple arthroscopy, but,
after a second medical opinion, at appeared necessary. I keep calling
Oxford to make sure they'll pay for everything, from lab results to
anesthesia and physical therapy. With every visit, I have to fork over an
additional $10 co-payment.
I've always resented the staggering expense,
relative to my current income at least, of my health insurance. But this
is the cost of my choice to live here - where Americans trade much lower
taxes for sharply decreased social services. My tax rate varies between 15
per cent and a maximum of 28 per cent; I'd have to earn more than
$125,000 a year before jumping to the next bracket, 31 per cent.
While the U.S. presidential candidates are so
often grilled on the campaign trail about managed care and access to
medical insurance, I hear horror stories of long waits and rising costs
north of the border, of a owing two-tier and drastically reduced Canadian
health-care system. I read that Canadians are coming south, even with
their battered collars, to buy faster and better health care in the United
States.
Is my care here better than what I'd now
receive in Toronto? Who knows? It's what I've bought and paid for.
Cross my fingers.
Caitlin Kelly has the surgery, and everything is fine.
She lives in Tarrytown, N.Y.
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